The ability to work effectively across cultures is a critical skill in business today. This training will equip delegates to be aware of other cultures and give them practical skills and advice to help them communicate effectively with colleagues, visitors or clients from overseas.
Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there is a language barrier or cultural differences, it can be an awkward experience for staff and customers alike.
This program will give delegates tips and strategies to enable them to provide excellent service for all customers. The program also helps improve internal customer service – especially in businesses that employ people from a wide range of nationalities and backgrounds.
This program will give you the tools to better understand other cultures and take differences into account. You will gain insight into why others behave the way they do. By helping you to ‘decode’ other cultures, you will begin to accept cultural differences and increase your effectiveness.